Friday, 29 August 2014

Windows Desktop Infrastructure Specialist, Montreal, QC

This position is for a Level 3 Windows Desktop Infrastructure Specialist who will support our global plant consisting of 180,000+ Windows desktops, laptops and virtual PCs. This opening is for either General Infrastructure Support or Productivity Application Support as described below.
We collaborate with internal teams (engineering, IT security, application developers, desk-side support) and third party vendors to resolve complex technical issues. Our services include incident, problem and change management, drift management and we are responsible for the health of the PCs. We distribute the core Windows build, manage security patches, support the software distribution platform, maintain PC configuration settings and provide reporting on the Windows environment.
We develop scripts and other forms of automation to solve problems within the enterprise desktop computing space. This includes creating and maintaining our own monitoring and reporting tools. The team provides global coverage for incidents 24/7 in a follow-the-sun model. Team members are required to cover for escalations on one weekend every few months.
Our support is comprised of two major areas:

1. General Infrastructure Support:  Microsoft Windows operating system, VMware ESX, Citrix XenDesktop, OpenAFS, Tivoli Endpoint Manager (BigFix), SCCM, Splunk, AppSense Environment Manager and internally developed tools.

2. Productivity Application Support: Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe Flash Player, Silverlight and internally developed plug-ins for Microsoft Office. Ability to interact with VIPs is essential.

Skills required:
·         5+ years’ experience supporting Windows PCs preferably at level 3, preferably in a demanding, large networked global enterprise environment with at least 1000 PCs.
·         Proficiency in developing and modifying scripts to automate tasks. General scripting experience required, PowerShell or VBScript preferred.
·         Strong knowledge and proficiency in providing support of the Windows operating system.
·         For the Productivity Application Support team - Strong knowledge and proficiency in providing support of productivity applications: Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe Flash Player, Silverlight and internally developed plug-ins for Microsoft Office.

Diverse troubleshooting skills
·         System issues (event logs, GPResult, perfmon, process dumps)
·         General understanding of Active Directory (GPO, OU, Groups)
·         Productivity application issues
·         Network issues (HTTP,DNS, DHCP protocols, TCP/IP stack with known ports and basic commands)
·         Troubleshooting remotely (psexec, winrs, WMI, RPC)
·         Strong verbal and written communication skills
·         Proficiency in creating documentation for end users and support personnel
·         Self-starter with experience working in a project team environment
·         Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues

Skills desired:
·         Experience working in a large financial environment
·         Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp Technology
·         Experience operating BigFix and creating fixlets
·         AppSense Environment Manager
·         Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory
·         Microsoft Certified Systems Engineer (MCSE)
·         Microsoft Office Specialist (MOS) Certification
·         Microsoft Certified Desktop Support Technician (MCDST)
·         Application Packaging using Windows Installer (.MSI) and SMS Installer
·         Proficiency in T-SQL and SQL Server administration skills
·         Programming experience with ASP.NET, C#.NET
·         Kernel debugging skills

·         Microsoft App-V

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