Wednesday, 17 September 2014

End User Desktop Support, GTA, Canada

End User Desktop Support:

SCCM 2007/2012:
Implementation:
  • Sound knowledge & understanding in implementation of SCCM 2007 R2/2012 sites & Servers 
  • Sound knowledge and understanding in implementation of SCCM 2007 R2/2012 Software Catalogue with integration to SCCM 2012 Orchestrator


Architecture & Design:  Knowledge in designing SCCM 2012 architecture and SCCM 2012 Software Catalogue would be an added advantage

Operational:
Exceptional operational skills in
  • Patch Management
  • Operating System Deployment & Software Distribution
  • Inventory Management
  • Sound knowledge and experience in VBScript and Powershell
  • Good understanding of
  • Change and Release Management
  • Corporate Security Standards and Policies
  • Active Directory
  • Windows Server 2003/2008
  • SQL Database Management
  • Networks
  • ITIL processes


McAfee ePO:
Implementation: Sound knowledge and experience in implementation of below McAfee ePO suite of products
  • McAfee ePO 4.x and 5.x
  • McAfee Virus Scan Enterprise 8.x
  • McAfee EndPoint Encryption / Device Encryption 6.x / 7.x
  • McAfee HIPS 8.x
  • McAfee DLP 9.x


Architecture & Design:  Good Knowledge and understanding in designing McAfee ePO suite of products

Operational:
Exceptional experience in operational and maintenance activities related to all McAfee products
  • Good understanding of
  • Change and Release Management
  • Incident management in particular Virus outbreaks
  • Corporate Security Standards and Policies
  • Active Directory
  • Windows Server 2003/2008
  • SQL Database Management
  • ITIL processes


MAC Support
  • Experience with Management tools like JAMF Casper
  • Image build/deployment experience on Casper
  • Develop scripts as needed for imaging, packaging, and software deployment
  • Experience with Apple Mac OS X Operating system and Mac OS X Servers
  • Experience in Managing client and creating Management profiles in an enterprise.
  • Experience in setting up and configuring Netboot servers and deploying images on corporate networks.
  • Creating Policies in Management tool to deploy Applications to machine groups.
  • Perform Security and compliance auditing on Mac clients in the Environment and create reports.
  • Experience in using remote connectivity tools to troubleshoot issues and configuring VPN on Mac
  • Good understating of Windows AD and Binding Mac OS X to windows AD.
  • Troubleshoot network connectivity issues in MAC OS X
  • Experience in troubleshooting MAC OS X boot, start up and logon issue.
  • Provide Tier 3 support as needed for any escalated Mac OS related issues
  • Establishing and maintaining process documents and run books
  • Develop training materials related to Macs and Mac applications. 


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